Copilot combines personalized content creation, intelligent automation, and data driven insights to facilitate more meaningful interactions between businesses and their customers while simplifying and streamlining marketing processes. This will allow your team the opportunity to spend more time on other tasks, increasing your efficiency and the effectiveness of your marketing campaigns. Let’s dive into some key Copilot tools that enhance Dynamics 365 Customer Insights Journeys.

We’ve written a separate blog post discussing some of the most useful Copilot features in Dynamics 365 Sales. We want to add to that conversation by discussing another new feature that is designed to help you enter data faster, and this new feature is called form fill.

Business Central has included the occasional AI feature here and there for a while now, but recently, with Microsoft’s 2024 Release Wave 1, more and more are being added. Though all these features prove useful for various needs, there are five features we believe are most valuable to our clients and the broader Business Central user base.

If your company uses Microsoft business solutions such as Dynamics 365 Sales or Business Central, you’ve probably been seeing Copilot in your app recently. Copilot is Microsoft’s answer for how to begin integrating AI into your normal business processes and includes a variety of tools to improve efficiency, such as providing summaries and generating email content ideas.